Your item should be dispatched within 48 hours unless advised otherwise. This does not include weekends or Bank Holidays.

Please check the tracking on your order confirmation email or see your order status by accessing your account. Or email sales@masonmaddox.co

Your data security is paramount. Shopify manages our payment system, one of the largest eCommerce providers in the world, with Level 1 PCI DSS certification (Payment Card Industry Data Security Standard).
The Level 1 PCI DSS certification covers six warranties:

- Maintain a secure network
- Protect cardholder data
- Maintain a vulnerability management program
- Implement strong access control measures
- Regularly monitor and test networks
- Maintain an information security policy

You can read more here about Burton Blake's high standard of online shopping security:https://www.pcisecuritystandards.org/pci_security/and here:https://www.shopify.com/security/pci-compliant

If your item arrives faulty or damaged, please contact us immediately to resolve this for you straight away.

If your email is incorrect, this could prevent your delivery notification from getting to you. Please go back into your order and change the information or contact us via email or phone.

Amex, Apple pay, Maestro, Mastercard, Shop Pay and Visa - you can also pay by cheque or bank transfer.

Yes, type in Gift Card in our search box or click directly here. You can purchase a card with denomination from £10 to £1,000, which will be sent via email.

The gift card is valid for a period of 12 months from the date of purchase. Please make sure to use it within this timeframe to ensure the full enjoyment of your gift.

If your order isn't quite right, please email sales@masonmaddox.co and request returns authorization information.